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Privacy Notice
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1. Introduction

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Gayton Veterinary Group is committed to protecting your privacy and processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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This Privacy Notice explains how we collect, use, store, and protect personal data when you use our website or access our services.

 

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2. Data Controllers

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Gayton Veterinary Group is a trading name used by more than one legal entity.

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For the purposes of UK data protection law, the following entities act as data controllers, depending on the service provided:

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  • Gayton Veterinary Group, a general partnership, with its principal place of business at: Gayton House, 40 Hatchlands Road, Redhill, RH1 6AT

  • Gayton Veterinary Group Ltd, a limited company registered in England and Wales

        Company Number: 03907169

        Registered Office: Gayton House, 40 Hatchlands Road, Redhill, Surrey, RH1 6AT.

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The relevant data controller will depend on the service you access and will be identifiable from correspondence, booking confirmations, invoices, and clinical records.

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3. Personal Data We Collect

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We may collect and process the following types of personal data:

  • Name, address, email address, and telephone number

  • Pet details (such as name, species, breed, medical history)

  • Appointment and treatment information

  • Payment and billing information

  • Communications with us (including emails, phone calls, and contact forms)

  • Website usage data (via cookies and analytics)

  • Information provided in connection with recruitment, employment, work experience placements, or veterinary extra-mural studies (EMS), including applications, CVs, placement records, and related documentation.

 

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4. How We Collect Personal Data

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We collect personal data when you:

  • Contact us via our website or by email or phone

  • Register or book an appointment

  • Use our veterinary services

  • Make a payment or submit insurance information

  • Interact with our website

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5. Lawful Basis for Processing

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We process personal data under one or more of the following lawful bases:

  • Performance of a contract – to provide veterinary services

  • Legal obligation – to meet regulatory and professional requirements

  • Legitimate interests – to manage and improve our services

  • Consent – where required (e.g. certain communications)

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6. How We Use Your Data

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We use personal data to:

  • Provide veterinary care and related services

  • Manage appointments and client communications

  • Process payments and insurance claims

  • Maintain accurate clinical and financial records

  • Comply with professional, legal, and regulatory obligations

  • Improve our website and services

  • To manage recruitment, employment, work experience placements, veterinary extra-mural studies (EMS), and related administrative and regulatory processes where applicable

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7. Sharing of Personal Data

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We may share personal data with:

  • Veterinary professionals and support staff

  • External laboratories or referral practices

  • Payment processors and insurers

  • IT and practice management system providers

We only share data where necessary, proportionate, and subject to appropriate safeguards.

We do not sell personal data.

 

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8. Data Retention

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We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, and professional record-keeping obligations.

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Veterinary clinical records are retained in line with RCVS guidance and applicable law.

 

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9. Your Data Protection Rights

 

You have rights under data protection law, including:

  • The right to access your personal data

  • The right to request correction of inaccurate data

  • The right to request erasure (where applicable)

  • The right to object to processing

  • The right to data portability

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

 

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10. Cookies and Website Analytics

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Our website uses cookies to improve functionality and analyse usage.

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Further information can be found in our Cookie Policy, including how to manage or withdraw consent.

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11. Contact Us

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If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact:

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Email: privacy@gayton.co.uk

Telephone: 01737 761475

Address: Gayton Veterinary Group, Gayton House, 40 Hatchlands Road, Redhill, RH1 6AT

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12. Changes to this Privacy Notice

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We may update this Privacy Notice from time to time. The most current version will always be available on our website.

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